Terms of service

Terms of Service Effective Date: July 2025

This Terms of Service Agreement (“Agreement”) governs your access to and use of the website operated by Sweatsparks Limited, trading under the brand name SERENE, located at https://sereneasia.com (the “Site”), and any products or services provided through the Site (collectively, the “Services”).

By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you must not access the Site or use the Services.

1. Legal Capacity & Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use this Site. By using the Site, you represent and warrant that you are legally capable of entering into a binding agreement.

2. Account Terms

You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account. Automated access to the Site via bots or crawlers is strictly prohibited.

3. Use of the Site

You agree not to use the Site for any unlawful or prohibited purposes. You must not:

  • Violate any local, national, or international law or regulation

  • Infringe any third-party intellectual property or privacy rights

  • Upload or transmit viruses or harmful code

  • Attempt to gain unauthorized access to any part of the Site

4. Product Information & Pricing

We make every effort to ensure accurate product descriptions and pricing, but we do not warrant that such information is error-free. We reserve the right to correct errors, cancel orders, and update information at any time without prior notice.

5. Order Acceptance & Cancellation

All orders are subject to acceptance. We reserve the right to cancel any order for any reason, including suspected fraud, pricing errors, or inventory issues.

6. Return & Refund Policy

Due to hygiene and safety concerns, all intimate care products are strictly non-returnable and non-refundable, even if unopened. Please refer to our full Return Policy for details.

7. Intellectual Property

All trademarks, logos, and content on the Site are the property of Sweatsparks Limited or its licensors. You may not reproduce or distribute any content without express written consent.

8. Third-Party Tools and Links

We may provide links to third-party websites. We do not endorse or assume responsibility for any third-party content, services, or transactions.

9. Disclaimer of Warranties

The Site and products are provided "as is" without warranties of any kind. We do not guarantee that the Site will be secure, uninterrupted, or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or any product purchased through it.

11. Indemnification

You agree to indemnify and hold harmless Sweatsparks Limited and its affiliates from any claims or liabilities arising out of your breach of these Terms or misuse of the Site.

12. Governing Law & Jurisdiction

This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region. Disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Severability

If any provision of this Agreement is held invalid, the remaining provisions shall remain in effect.

14. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the Site.

15. Contact Information

For questions about these Terms, please contact us:

Company Name: Sweatsparks Limited
Brand: SERENE
Email: hello@sereneasia.com
Phone: +852 6846 1487
Address: New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong

16. Export & Compliance Notice

You are responsible for complying with all applicable laws and regulations of the destination country. We shall not be held liable for any breach of local customs, import, or product regulations. If you are purchasing from outside Hong Kong, you acknowledge that the product may be subject to import duties, VAT, restrictions, or regulatory approval in your country. You assume full responsibility for compliance with such local laws.