Shipping policy

Shipping Policy
Effective Date: July 2025

This Shipping Policy applies to all purchases made on https://sereneasia.com, operated by SERENE (Sweatsparks Limited). We are committed to providing safe, timely, and reliable delivery services to all customers.

1. Delivery Regions

We currently ship to the following regions:

  • Hong Kong (Local)

  • Macao

  • Taiwan

  • Malaysia and Singapore (for selected products)

If your destination is not listed above, please contact us at hello@sereneasia.com to check delivery availability.

2. Order Processing & Dispatch Time

  • Orders are typically processed and shipped within 1–3 business days after payment confirmation (excluding weekends and public holidays).

  • A shipping confirmation email or SMS with tracking information will be sent once the order is dispatched.

3. Local Shipping (Hong Kong)

  • Orders are delivered via SF Express.

  • Estimated delivery time: 1–3 business days after dispatch.

  • Default delivery to smart lockers or commercial addresses. Please leave a note at checkout if residential delivery or special arrangements are needed.

4. International Shipping (Taiwan / Macao / Southeast Asia)

  • International orders are shipped via SF Express, Hongkong Post, or other reliable logistics providers.

  • Estimated delivery time: 5–14 business days, depending on customs clearance in your region.

  • Customers are responsible for any duties, import taxes, or customs clearance fees required by the destination country.

5. Shipping Fees

  • Free shipping within Hong Kong on orders over HK$400. For orders below that amount, shipping starts at HK$30. For details, refer to the SF Express website: https://htm.sf-express.com/hk/en/

  • International shipping fees are calculated at checkout and vary based on destination and product weight.

6. Failed Deliveries & Reshipment

If a package is returned to us due to the following reasons:

  • Incorrect or incomplete address

  • Failure to collect within the designated time

  • Customer refusal

We will contact you to arrange redelivery. Additional shipping charges will apply. If the customer chooses to cancel the order instead, the original shipping fee and handling costs will not be refunded.

7. Damaged or Lost Packages

Please inspect your parcel upon delivery. If your order is seriously damaged or lost, contact us within 48 hours of receipt at hello@sereneasia.com with clear photos and a description. Claims made after this period will not be accepted.

8. Contact Us

If you have any questions about shipping, feel free to contact us:

Brand: SERENE
Operated by: Sweatsparks Limited
Email: hello@sereneasia.com
Phone: +852 6846 1487

Note: This policy may be updated at any time without prior notice. Customers are encouraged to review this page before placing an order.